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We want your imprint to look exactly right. Here's how we stand behind it.
Every custom roll is proofed and approved with you before we engrave it, then test-printed and checked against your approved proof before dispatch, so what you approved is what arrives.
Because custom rollers and rolls are made to your approved specification and tested before shipping, they can't be returned or refunded once you've approved the proof and production has started. (This is the standard rule for personalized goods, including under EU consumer law.)
If your order arrives damaged, faulty, or doesn't match the approved proof, contact us with your order number and photos, we'll assess it from the photos, nothing to ship back, and make it right with a replacement or refund.
Unused markers and refills in original condition can be returned within 14 days of delivery. Return shipping is at your cost and isn't reimbursed.
Contact us with your order number and we'll guide you through the next steps.