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Operated by Web Window OÜ, Tallinn, Estonia. Last updated: July 10, 2026.
The LogoRolly store at logorolly.com is operated by Web Window OÜ, a private limited company registered in Estonia (registry code 17163769), Maakri tn 19/1, Kesklinna linnaosa, 10145 Tallinn, Harju maakond, Estonia (“LogoRolly”, “we”). Contact: support@logorolly.com.
These terms govern every purchase made through the site. By placing an order you accept them. A binding contract is formed when your payment is successfully completed at checkout and we send the order confirmation email.
We sell custom roller stamps and engraved rolls manufactured to your artwork (made to order), ready-made rollers, and in-stock accessories such as markers, inks and refills. Product descriptions, dimensions and imprint specifications on the site form part of the contract.
Every custom roll includes a free digital proof. We prepare the proof from the artwork you submit and send it to you before production begins. By approving the proof you confirm the artwork, text, dimensions and specification, production starts only after your approval, and the approved proof is what we manufacture.
You are responsible for the accuracy of the information you provide (artwork, spelling, shipping address, contact details). We are not liable for delays or failed delivery caused by incorrect information you supplied.
Prices are shown in USD or EUR, at your choice. All prices include applicable taxes, what you see is what you pay, plus shipping shown at checkout before payment.
Orders are paid in full at checkout. Payment is processed by Stripe on its secure hosted payment page; we never receive your card details. We may change listed prices at any time, but changes never affect orders already paid.
Custom rollers and engraved rolls are typically produced within 5 business days after you approve the proof. This excludes the time you take to approve the proof and the delivery time. In-stock items (markers, refills, ready-made rollers) skip the production stage and ship sooner.
Lead times are good-faith estimates. If production of your order will be materially delayed, we will tell you and you may cancel for a full refund.
We ship worldwide from Estonia via Omniva and partner carriers. Delivery estimates shown on the site and at checkout are estimates, not guaranteed dates, and we are not responsible for delays caused by the carrier or customs.
For consumers, the risk of loss or damage to the goods passes to you when you (or a person you designate) take physical possession of them. Orders shipped outside the European Union may be subject to import duties and fees charged by your country; these are your responsibility unless shown and collected at checkout.
If you are a consumer in the EU or UK, you may withdraw from a purchase of in-stock, non-personalized items (markers, refills, ready-made rollers) within 14 days of receiving them, without giving a reason. Unused stock items in original condition can be returned within 14 days of delivery.
Custom-made items, rollers and rolls engraved to your approved proof, are not returnable and not refundable once you have approved the proof and production has started. They are exempt from the right of withdrawal under Article 16(c) of the EU Consumer Rights Directive, as goods made to the consumer's specifications and clearly personalized. Every custom item is test-printed and checked against your approved proof before it ships, so what you approved is what you receive. This does not affect your statutory rights if the item is defective (see section 8).
To withdraw (stock items only), email support@logorolly.com with your order number within the withdrawal period, then send the items back to us. Return shipping is at your cost, we do not cover or reimburse return fees. Refunds are issued within 14 days of receiving the returned goods (or proof of their dispatch), to your original payment method.
Every roller is test-printed and checked against the approved proof before dispatch. If your order nevertheless arrives damaged, faulty, or not matching the approved proof, email support@logorolly.com with your order number and photos of the issue. Claims are assessed from photos, you do not need to ship anything back. Accepted claims are resolved with a replacement or refund within 14 days.
EU/UK consumers additionally benefit from the legal guarantee of conformity (at least two years from delivery in the EU). Nothing in these terms limits those statutory rights.
By submitting a logo or design you confirm that you own it or hold the rights needed to have it reproduced, and that its production does not infringe any third party's rights or applicable law. You indemnify us against third-party claims arising from artwork you submitted.
We may decline any order whose artwork is, in our reasonable view, unlawful, infringing or hateful, and will refund it in full. All rights in your artwork remain yours. We use it only to produce your order, and as described in section 10.
The digital proof we prepare from your artwork is a working file for your order. You may use it freely in connection with that order. We keep proof files only for as long as we need them to support your order and any warranty claim, and we delete them on request.
Our own brand, site content and product photography are separate from your artwork and are not covered by this section. They are dealt with in our intellectual property policy at logorolly.com/legal/ip.
We may photograph produced rollers and imprints and show them as work samples on our website, social media and advertising. We never hand your artwork files to third parties for their own use. If you prefer your work not to be shown, for example, an unannounced brand, email support@logorolly.com at any time and we will exclude or remove it.
The store is not available in certain countries and regions where we cannot lawfully do business, due to sanctions or other legal restrictions. Orders from such regions may be blocked or cancelled and refunded.
To the extent permitted by law, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses. We are not liable where a product matching its description and approved proof simply does not meet subjective expectations.
Nothing in these terms excludes or limits liability that cannot be excluded by law, including statutory consumer rights and liability for intent or gross negligence.
These terms are governed by the laws of the Republic of Estonia. If you are a consumer, you also keep the protection of any mandatory rules of the country where you live.
If something goes wrong, contact us first, most issues are resolved directly at support@logorolly.com. EU consumers may also refer an unresolved dispute to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon, ttja.ee) or to their local consumer dispute body. Otherwise, disputes are resolved in the courts of Harju County, Estonia, or, for consumers, the courts of your country of residence where the law so provides.
We may update these terms from time to time; the version published on this page at the moment you place an order is the one that applies to it. If any provision is held invalid, the rest remain in force.
Questions about these terms: support@logorolly.com, or by post to Web Window OÜ, Maakri tn 19/1, Kesklinna linnaosa, 10145 Tallinn, Harju maakond, Estonia.